Privacy Policy

1. Introduction

Coast to Coast Lotto ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. We operate in strict accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws in Canada.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website coasttocoastlotto.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site").

By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

2. Information We Collect

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device.

A. Personal Information You Provide

We collect the following personal information when you register for an account, purchase a ticket, or contact support:

• Identity Data: First name, last name, date of birth (for age verification 19+).
• Contact Data: Email address, telephone number, and residential address (Province/Territory).
• Financial Data: Payment card details (collected securely via our third-party payment processor; we do not store full credit card numbers).
• Profile Data: Username, password, purchase history, game preferences, and feedback.
• Verification Data: Copies of government-issued identification (e.g., Driver’s License, Passport) required to verify identity for major prize claims.

B. Information Collected Automatically

When you access the Site, we may automatically collect certain information about your device and usage patterns:

• Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform.
• Usage Data: Information about how you use our website, products, and services, including clickstream data, pages viewed, and session duration.
• Geo-Location Data: Real-time geographic location to ensure compliance with provincial lottery regulations (geo-fencing).

3. How We Use Your Data

We use the collected data for various business purposes, primarily to provide and improve our services to you:

• Service Provision: To create and manage your account, process lottery entries, and facilitate the payment of winnings.
• Age & Identity Verification: To strictly enforce the 19+ age requirement and prevent fraud, money laundering, and underage gambling.
• Communication: To send you administrative information, such as order confirmations, password resets, and updates to our terms.
• Marketing (with consent): To send you newsletters, jackpot alerts, and special offers. You may opt-out of these communications at any time.
• Legal Compliance: To comply with applicable laws, regulatory requirements, and legal processes, such as responding to subpoenas or government requests.
• Analytics: To analyze trends, usage, and activities in connection with our Service to improve functionality and user experience.

4. Cookies & Tracking Technologies

We use cookies, web beacons, and tracking pixels to help customize the Site and improve your experience.

Types of Cookies We Use:

• Essential Cookies: Necessary for the website to function (e.g., logging in, adding items to cart). These cannot be disabled.
• Performance & Analytics Cookies: Allow us to count visits and traffic sources so we can measure and improve the performance of our site (e.g., Google Analytics).
• Functionality Cookies: Enable the website to provide enhanced functionality and personalization (e.g., remembering your language preference).
• Targeting Cookies: May be set through our site by our advertising partners to build a profile of your interests and show you relevant adverts on other sites.

You can choose to disable cookies through your individual browser options. However, this may affect your ability to use certain features of the Site.

5. Data Sharing & Disclosure

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners and advertisers.

We may share your information with third parties in the following situations:

• Service Providers: We share data with third-party vendors who perform services for us, such as payment processing (e.g., Visa/Mastercard gateways), data analysis, email delivery, hosting services, and customer service.
• Identity Verification Services: To automatically verify your age and identity against public records (e.g., Equifax, TransUnion) to ensure compliance with gaming laws.
• Regulatory Bodies: We may disclose your information to provincial gaming regulators (e.g., AGCO, BCLC) as required by law.
• Legal Requirements: If required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or act in urgent circumstances to protect the personal safety of users.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. These measures include:

• Encryption: All sensitive data (such as financial information) is transmitted via Secure Socket Layer (SSL) technology and encrypted in our databases using AES-256 standards.
• Access Controls: Access to personal data is restricted to authorized personnel who have a legitimate business need to access it.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and mitigate risks.

However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Site is at your own risk.

7. Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

By law, we are required to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for seven (7) years after they cease being customers for tax and regulatory purposes.

In some circumstances, you can ask us to delete your data: see "Your Rights" below for further information.

8. Your Rights

Under Canadian privacy laws, you have specific rights regarding your personal information:

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions (e.g., if legal retention periods have expired).
• Right to Withdraw Consent: Where we are relying on consent to process your personal data, you have the right to withdraw this consent at any time.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our provided email address.

9. Contact Us

If you have any questions about this Privacy Policy, our practices, or your dealings with this Site, please contact our Privacy Officer: